Core Technical Skills
Technical Documentation
Translating Complex Concepts
Information Architecture
Content Strategy
eLearning Standards (SCORM)
About Me
I'm a Technical Writer and Instructional Designer with over 10 years of experience creating content that helps people understand and use complex systems and products. I write user guides, internal documentation, and training materials, and I also produce short educational videos to support product rollouts, troubleshooting workflows, onboarding, and internal training.
I work closely with product managers, engineers, and subject matter experts to turn technical concepts into clear, practical content for both technical and non-technical audiences. My focus is always on clarity, accuracy, and usefulness.
Alongside writing, I've developed SCORM-compliant eLearning modules and created more than 375 video and written assets that improved adoption and reduced support requests. I'm proficient with tools like Confluence, Articulate 360, and Camtasia to create effective learning materials.
I'm currently exploring new opportunities in documentation and enablement. I'm looking for roles where I can apply my skills in transforming complex technical information into clear, engaging content that helps users succeed.
I'm also active in Slack communities like The Enablement Squad and Write the Docs—feel free to reach out there if we're in the same space.
You can explore examples of my technical writing on GitHub.
Outside of work, you'll find me cooking in the kitchen, going to the movies, or attending concerts. My playlist rotates between hip-hop, lofi, alternative, indie rock, and various rap artists. I'm an animal lover with two cats, Hank and Gus, who oversee my home office. I enjoy building small web projects like this one as a creative outlet.
Technical & Content Skills
Documentation Types
Product Documentation
How-To Guides
Process Documentation
Training Materials
Enablement Videos
Key Tools
Confluence
GitHub
Articulate 360
Camtasia
JIRA
Technical Knowledge
Markdown
HTML / CSS (Basics)
Git Fundamentals
SaaS & Cloud-Based Architecture
LMS Platforms & SCORM Integration
Collaboration Skills
Cross-Functional Collaboration
Stakeholder Communication
SME Interviewing
Knowledge Transfer
Asynchronous Communication
Currently Learning
API Documentation
GitHub Workflows
Swagger (basic spec authoring)
Visual Studio Code
AI-Assisted Web Development
Work History
Like good documentation, my career path has been purposeful, structured, and continuously improving.
Senior Instructional Designer
Mimecast, Lexington MA | 2022 – 2025
- Created instructional materials for internal and external users
- Partnered with SMEs to develop training assets and documentation
- Maintained and expanded content systems across teams
Instructional Designer
Mimecast, Lexington MA | 2020 – 2022
- Developed learning programs aligned to new product launches
- Authored technical and customer education content
- Designed knowledge base and learning hub architecture
Manager, Implementation
Mimecast, Lexington MA | 2018 – 2020
- Managed onboarding programs and technical implementations
- Built team playbooks and internal enablement resources
- Collaborated cross-functionally to improve customer experience
Implementation Lead
Mimecast, Lexington MA | 2016 – 2018
- Supported complex environments during customer onboarding
- Created SOPs and internal process documentation
- Mentored peers and contributed to team development
Support & Implementation Engineer
Mimecast, Waltham MA | 2013 – 2016
- Provided technical support for enterprise clients
- Documented troubleshooting workflows and escalation procedures
- Led product walkthroughs and onboarding sessions
Support Specialist
Fresenius Medical Care, Waltham MA | 2011 – 2013
- Supported customer queries across multiple platforms
- Identified and documented recurring support issues
- Built internal knowledge articles for Tier 1 resolutions
Testimonials
The best documentation gets used. The best instructional designers get recommended.
Principal Customer Success Playbook Manager | iManage
"It was such a pleasure working with Corey on the Instructional Design team at Mimecast. His calm demeanor and collaborative spirit made him an invaluable team member. Corey consistently shared insights and ideas—whether introducing new technology or offering practical tips — that helped everyone work more efficiently.
What stands out most is his exceptional attention to detail, deep technical expertise, and creative approach. He has a rare talent for simplifying complex concepts, often leveraging AI and new technology to deliver results faster and smarter. He is a true asset to any team."
VP, Global Services | Mimecast
"When I started at Mimecast, Corey was already a manager of one of our teams, and what stands out to me with our time there is how much Corey evolved. He has an innate gift of
situational analysis and will give an accurate assessment concerning the feasibility of a task.
With the help of his perspectives, we were able to effectively specialize the
teams into specific Customer Onboarding and Professional Services functions, as well as successfully scale up the size of the teams and the profitability of the business. Corey
was consistently reliable with his perspectives and I could count on his judgement and execution on a daily basis."
Principal Project Manager | Mimecast
"I am pleased to recommend Corey, with whom I have had the pleasure of working for over six years. Throughout our time together, we have both taken on various roles, and I have
consistently been impressed by Corey's exceptional attention to detail. Corey has an outstanding track record of delivering all projects on time, ensuring that deadlines are met
without compromising quality.
The content he has created as an instructional designer over the past few years is of the highest standard, showcasing his creativity and expertise
in the field. Beyond his professional skills, Corey is a true asset to any company. His loyalty and dedication to his work are impeccable, making him not only a reliable colleague
but also a trusted team member. I wholeheartedly endorse Corey and believe he will continue to excel in any endeavor he pursues."
Senior Technical Specialist | Mimecast
"Corey was an invaluable teammate during my time at Mimecast. He was always the go-to person when you needed to get up to speed or understand something deeply. His attention to detail and his ability to teach information clearly made him a trusted resource across the team. On top of that, he's an incredibly fun and positive person to work with."